Tonya definitely went above and beyond her job – – five stars truly is not enough. I “found” Tonya when I happened upon a beautiful condo on the East Side, as I had ventured out on my own (after making multiple emails/calls to two agents I was supposed to be connecting with and they never got back to me). Right away Tonya was willing to have a candid conversation about HOA dues and knew her “stuff” well, and for the bit of information she didn’t know right off hand, she was willing to go the extra mile and find out. Tonya’s excellence started out solid and remained consistent through the whole home-buying process. The following are three things that Tonya consistently exceeded:
1. Expertise- The quickest way to know a person’s level of knowledge is by asking questions. I do not recall every specific question I asked Tonya but I was very impressed every time I received quick responses from Tonya- even when I’d ask a random question, she took the question seriously and responded in kind. Her expertise and timely responses make her highly reliable.
2. Excellent Communication- I was impressed by how thorough, and quick, Tonya responded to my emails or even my random texts. It’s not just about delivering on time; it’s the accuracy of her responses and the knowledge she has about the Anchorage real-estate business that really made the whole home buying process smooth. She was able to bridge conversations well with the mortgage broker, title, and even the Home Inspector! She is down to earth and classy, and respectful of others in her business. She works well with others!
3. Care- Tonya went above and beyond. Right out of the shoot, Tonya set the expectation to close in less than 45 days; which 45 days was the “average” time the mortgage company said close would be. Tonya was consistent in making the telephone calls to the right people to get the process moved. I don’t think there really was anything “stuck” in the process that wasn’t stuck for more than just a few hours. If I can purchase another property, or sell this one in a few years, Tonya will definitely be my choice!
If you have the opportunity to work with this agent, do it! She’s got skills and is highly competent. She’s personable and literally will go the extra mile to find out the detail you need. You cannot go wrong with her!